Role of Quality Management Practices in manufacturing Industry of Punjab-An Empirical Case study

Abstract

Quality is highly demanded by the customer from the manufacturing organizations. In order to improve the quality of product manufactured, organizations are deploying QMPs (quality management practices). This study has been carried out in a medium-scale industry of Punjab. Questionnaire consisting of five different QMPs, as identified from literature, has been prepared to find out the importance of one QMP on other. From the relationship ranking of the QMPs, importance level of different QMPs has been measured using analytical hierarchy process and compromise ranking method. Results of investigation demonstrated that QMPs play a significant role in the performance of manufacturing unit under study. Top management leadership is effective in imparting training to the employees. Employee relationship plays an important role in improving the performance of employees of the organization.