Open Access Open Access  Restricted Access Subscription or Fee Access

Improvement of Quality of Data Plate: A Case Study

R. Saravanan, Krishnaprasad S.

Abstract


In the present industrial scenario, Indian firms are facing a lot of challenges from the multinational companies due to liberalization and globalization of Indian economy. In this context, it is imperative that Indian companies have to maintain sustained growth for becoming globally competitive, and hence, business units in India have been forced to adopt new strategies like total quality management (TQM) for achieving world-class standards. TQM is an integrated philosophy to improve business performance and achieve customer satisfaction by involving everyone in the quality management practices of the organization voluntarily. Industries have adopted various quality management approaches in order to improve the quality and productivity of their products. The present study analyses the rejection of data plate through a seven-step approach and recommends the corrective action measures to be implemented for the improvement of quality of data plate.

Keywords


data plate; rejection analysis; seven-step approach

Full Text:

PDF

References


Shee HK. Production/Operations Management (MS 53). New Delhi: Indira Gandhi National OpenUniversity; 1999.

Crosby BP. Quality Is Free. New York: McGraw Hill; 1979.

Ishikawa K. What Is Total Quality Control? The Japanese Way. Englewood Cliffs, NJ: Prentice Hall; 1985.

Deming EW. Out of the Crisis. Cambridge: MIT Centre for Advanced Engineering; 1986.

Juran JM, Frank M, Bingham RS. Juran’s Quality Control Handbook. New York: McGraw Hill; 1988.

Feigenbaum AV. Total Quality Control. New York: McGraw Hill; 1993.

Saraph JV, Benson PG, Schroeder RG. An instrument for measuring the critical factors of quality management. Dec Sci. 1989; 20: 810–829p.

Flynn BB, Schroeder RG, Sakakibara S. A framework for quality management research and an associated measurement instrument. J Oper Manag. 1994; 11: 339–366p.

Spencer BA. Models of organization and total quality management: a comparison and critical evaluation. Acad Manag Rev. 1994; 19(3): 446–471p.

Saravanan R, Rao KSP. Development and validation of an instrument for measuring Total Quality Service. Tot Qual Manag Bus Excell. 2006; 17(6): 733–749p.

Saravanan R, Rao KSP. Measurement of service quality from the customer’s perspective – an empirical study. Tot Qual Manag Bus Excell. 2007; 18(4): 435–449p.

Saravanan R, Rao KSP. Service quality from the customer’s perspective – an empirical investigation. Qual Manag J. 2007; 14(3): 15–23p.

Donaldson C, Lecaln GH, Goold VC. Tool Design. New Delhi: Tata McGraw-Hill Publishing Company Limited; 1976.

Juran JM, Gryna FM. Quality Planning Analysis, 3rd edition. New York: McGraw-Hill; 1993.

Mahishi A, Khire MY. Productivity improvement through rejection analysis and process improvement – a case study. Ind Eng J. 2007; XXXVI(5): 25–29p.


Refbacks

  • There are currently no refbacks.