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Simulation of Queuing System for Car Service Center using Arena Simulation Software

Monuj Kumar Rajuwar, Diganta Kalita

Abstract


In this project work, the objective is to investigate the average waiting times related to various processes of a car service center. This research uses Arena Simulation as a tool to find the average waiting times that a car spends in the car service. This study attempts to investigate and suggest the best possible configuration for a car service center through constructing computer-based simulation models. As the result of this study, the final suggested configuration shows improvement in terms of average utilization rate of every process and average waiting time that a car spends in the car service.

Keywords


arena simulation; automotive car service; process analyzer; queue time

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References


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DOI: https://doi.org/10.37628/ijpe.v4i2.649

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